Delete your account
You can delete your GoingOn account at any time, either from inside the app or by emailing us. Deletion is permanent and cannot be undone.
Delete in the app
Open GoingOn and go to:
Profile → Settings → Delete Account
Your account is removed immediately. You'll be signed out as soon as it completes.
Request deletion by email
If you no longer have the app installed or can't sign in, email us from the address on the account with the subject "Delete my account". We'll confirm and complete the deletion within 30 days.
info@goingonapp.comWhat gets deleted
- Your account, sign-in credentials and active sessions
- Your profile and display name
- Saved events and followed venues
- Push notification tokens and your in-app notifications
- Reports you submitted about events or venues
What we keep, and why
A small amount of content stays after deletion because it no longer belongs to your account or no longer identifies you.
Events you submitted that were published
These become part of the public listings other people rely on. Your account is detached from them, so they are no longer attributed to you.
Venues you managed as an owner
The venue listing belongs to the business, not to your personal account. Ownership is removed and the venue returns to unclaimed.
Messages you sent us through the app
Kept as part of our support records so we can make sense of past conversations. Your account is detached from them.
Delete some data without closing your account
You don't have to delete your whole account to remove data. Most of it you can clear yourself in the app:
- Saved events — tap the bookmark again on any saved event to remove it
- Followed venues — tap Following on a venue to unfollow
- Your display name — change or clear it in Profile → Settings
- Notifications — turn them off in Profile → Settings to stop receiving them
For anything you can't remove yourself — including events you submitted that have already been published, or the notification token stored for your device — email info@goingonapp.com from the address on your account, describing what you'd like removed. We'll handle it within 30 days and your account stays active.
For anything else — including requests to access, correct, or export your data — email info@goingonapp.com. We respond within 30 days. See our Privacy Policy for full details, or the Support page for other questions.